NHTSA Complaint #11340910 — 2016 TESLA MODEL X

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11340910
Vehicle 2016 TESLA MODEL X
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 35,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AK

Consumer Description

2 MONTHS AFTER MY 4-YEAR WARRANTY EXPIRED, MY CAR'S MAIN COMPUTER (MCU) "FAILED" BY GOING BLACK, APPARENTLY DURING THE COURSE OF AN OVER-THE-AIR SOFTWARE UPDATE BY TESLA. I LOST ALL CONTROL OF MY CLIMATE, CHARGING ABILITY, ADJUSTMENTS TO SUSPENSION, SAFETY SENSORS (DOOR SENSORS, LANE SENSORS, OTHER VEHICLE SENSORS), REMOTE ACCESS VIA MY CELL PHONE, AND MOST IMPORTANTLY MY TURN SIGNAL INDICATORS. THIS MAKES MY CAR ILLEGAL TO OPERATE. TESLA "RECOMMENDED" AN "UPGRADE" TO A NEW COMPUTER (MCU), BUT NOW APPEARS TO HAVE FORCED ME TO UPGRADE BY DISABLING MOST OF THE SAFETY, CONVENIENCE, AND COMFORT FEATURES OF MY AUTOMOBILE. COINCIDENTALLY (OR NOT) MY MOTHERS TESLA AUTOMOBILE EXPERIENCED THE SAME MCU FAILURE ON THE SAME DAY (SHE WILL FILE A SEPARATE REPORT).

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