NHTSA Complaint #11340886 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11340886
Vehicle	2015 KIA SOUL
Component	ENGINE
Date of Incident	July 20, 2020
Date Filed	July 22, 2020
Mileage	72,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WE HAD THE OIL CHANGED BEFORE A TRIP OUT OF TOWN. CONFIRMED OIL WAS FULL, DROVE OUT OF TOWN, ONCE BACK HOME THE CAR STARTED MAKING A NOISE UNDER THE HOOD. NO WARNING LIGHT AT ALL. HAD CAR TOWED TO DEALERSHIP, THEY NOW TELL ME THAT IT SPUN A BEARING AND THE WHOLE ENGINE NEEDS REPLACING. WE BOUGHT THIS CAR AS A CERTIFIED PER-OWNED AND IT SHOULD BE COVERED UNDER WARRANTY. NOW THEY WANT TO SEE ALL OF MY RECEIPTS FOR OIL CHANGES FOR THE PAST 2 YEARS. I HAVE SOME BUT NOT ALL AND I AM GETTING THE FEELING THAT THEY DON'T WANT TO FIX MY CAR. KIA, YOU KNOW THIS IS A KNOWN PROBLEM, YOU CAN SEE HOW MANY FOLKS ARE HAVING THE SAME ISSUE, DO THE RIGHT THINK AND FIX ALL OF THESE CARS!!!

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