NHTSA Complaint #11340847 — 2016 SUBARU OUTBACK ELECTRICAL SYSTEM

Complaint Details

ODI Number	11340847
Vehicle	2016 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	June 1, 2020
Date Filed	July 22, 2020
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE CAR IS STATIONARY WHEN THIS HAPPENS. THE IGNITION KEY GETS STUCK IN THE IGNITION AFTER TURNING THE CAR OFF. BESIDES BEING ANNOYING, THIS PREVENTS THE CAR FROM BEING LOCKED THUS INTRODUCES A THEFT RISK. EVENTUALLY, WE ARE ABLE TO REMOVE THE KEY BUT THERE IS NO CONSISTENT METHOD OF DOING SO. IT'S A MATTER OF TIME AND MESSING WITH TURNING THE CAR ON AND OFF, MOVING THE SHIFTER, JIGGLING THE KEY, OR MOVING THE STEERING WHEEL BEFORE IT COMES OUT. GOOGLE INDICATES THIS IS A COMMON PROBLEM WITH SUBARUS SO I DON'T KNOW WHY THERE IS NOT A RECALL. THIS HAPPENS SPORADICALLY AND HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS.

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