NHTSA Complaint #11340721 — 2020 JEEP GLADIATOR

A MONTH AFTER PURCHASING MY 2020 JEEP GLADIATOR OVERLAND I NOTICED HOW BOUNCY IT FELT ON THE ROAD AND WHEN TURNING RIGHT I FELT A GRINDING SOUND. THE JEEP HAS SPENT ALL ITS TIME COMMUTING TO AND FROM WORK ON THE HIGHWAY. I TOOK OFF THE RIGHT FRONT TIRE AND I NOTICED THAT THE SHOCK BRACKET THAT IS WELDED TO THE AXLE WAS COMPLETELY BROKEN OFF AND MAKING CONTACT WITH MY TIRE. UPON FURTHER INSPECTION I NOTICED IT WAS ONLY A LITTLE SPOT WELD THAT HELD THAT WHOLE THING TOGETHER. THE BROKEN SHOCK MOUNT WAS DANGLING AND TEARING THE INSIDE OF MY TIRE. I HAD IT TOWED TO THE DEALERSHIP AND THE EXPLANATION I RECEIVED FROM THE SERVICE DEPARTMENT WAS THAT THE ROBOT MISSED A LOT OF WELDS ON THE FRONT AXLE. IT HAS NOW BEEN A MONTH NOW AND MY JEEP IS STILL SITTING AND AWAITING PARTS. NOT MUCH SUPPORT FROM JEEP, JUST MAKING PAYMENTS ON A CAR I CAN'T DRIVE.