NHTSA Complaint #11340512 — 2015 TESLA MODEL S

ON 7/16 AFTER MULTIPLE CALLS TO TESLA SUPPORT DUE TO MY SCREEN IN MY 2015 TESLA MODEL S LOADING VERY SLOW AND THE BLINKERS NOT SOUNDING (THEY HAD ME REBOOT MULTIPLE TIMES) I WENT TO CAR AND SCREEN (MCU) WAS COMPLETELY BLACK/DEAD. MY A/C WAS ON ALL THE TIME AND I COULD NOT OPEN CHARGE PORT TO CHARGE. I WAS SCARED I WOULD NOT GET IT INTO SERVICE SO I DROVE IT IN THERE ON 7/18 AND EXPLAINED ALL TO THE SALES REP. HE TOOK CAR AND I GOT A RIDE HOME. TODAY, 7/20 SERVICE CALLED ME AND SAID MCU1 WAS DEAD AND I COULD EITHER PAY 1275 TO REPLACE OR UPGRADE TO MCU2 FOR $2500. I TOLD THEM THAT IT WAS DANGEROUS AS SIGNALS WERE NOT EVEN WORKING AND THIS SHOULD BE COVERED AS IT WAS DANGEROUS. THEY SAID NO AND I TOLD THEM JUST TO DO THE MCU1 REPLACEMENT. NOW I HAVE TO PAY FOR THAT AND THEY SAID IT WILL BE OVER A WEEK TO GET IT IN. I DON'T KNOW HOW THE WHOLE COMPUTER COULD FAIL THIS QUICKLY AND I AM DEBATING GETTING NEW MCU2 THOUGH THAT IS TOO MUCH MONEY TO PAY. I AM REPORTING THIS DUE TO THE DANGER AND THE FACT THAT VEHICLE ONLY HAS 66,000 MILES ON IT. TESLA SHOULD DEFINITELY COVER THIS AS THE CAR IS A BRICK WITHOUT IT (NO CLIMATE, MUSIC, SETTINGS, SUSPENSION CONTROL, OR SOUNDS COMING FROM CAR TO NAME A FEW). I COULD ALSO NOT EVEN SCHEDULE THE SERVICE AS IT HAS TO BE DONE THROUGH THE APP AND THAT WOULD NOT CONNECT TO THE CAR!!