NHTSA Complaint #11340382 — 2015 JEEP RENEGADE

THE VEHICLE WAS PURCHASED NEW FROM A JEEP DEALER. AFTER A FEW MONTHS IT DROVE JUST FINE UNTIL WE NOTICED AN ODD BEHAVIOR THAT BEGAN TO GET FREQUENT AS MORE MILES ADDED ON. WE HAD THE SERVICE DEPARTMENT OF THE SAME DEALER VERIFY ISSUES RELATED TO POWERTRAIN PERFORMANCE: ROUGHT & HARSH SHIFTING, SHUTTERING WHEN IN 3-4 OR 4-5 GEAR, SLOW OR HEAVY SLUGGISH ACCELERATION FROM STOP, HIGH ENGINE REVING UP TO 3,4 THOUSAND RPM WITH DELAYED SHIFTING TO NEXT GEAR WHEN TRAVELING UPHILL OR HIGH ALTITUDE EXPRESSWAY, SLAMMING INTO GEARS WHEN UP OR DOWN SHIFTING, JERKY & HARSH THUMP WHEN STOPPING FROM GEARS 1-2 & WHEN ACCELERATING FROM GEARS 1-2, 3-4-5, AND ROUGHT IDLE WHEN DRIVE IS ENGAGED. ALL COMPLAINTS HAVE BEEN REPORTED TO SERVICE DEPARTMENT DURING THE PAST 60 MONTHS WITH ONLY 'COMPUTER UPDATES' FOR TRANSMISSION OFFERED AS A SOLUTION AND NO OTHER ALTERNATIVE OFFERED TO PERMANTLY REMEDY THE PROBLEM. I WAS TOLD BY THE SERVICE DEPARTMENT THAT THESE ARE 'NORMAL CHARATERISTICS' OF MY CAR. WE STAND FIRM THAT THE CAR DIDN'T PRESENT THESE ISSUES WHEN NEW OR WE WOULD NOT HAVE MADE THE PURCHASE. RECENTLY, AS OF JUNE OUR VEHICLE HAS BEEN AT THE SERVICE DEPARTMENT WITH A COMPLAINT OF A RUMBLE, WHINNING, AND VIBRATIONS COMING FROM THE DRIVE TRAIN WHEN DRIVING FROM 30-40 MILES AND RESTARTS AT APROX. 60 MPH.WE HAVE BEEN TOLD AGAIN THAT AN UPDATE TO THE POWERTRAIN WOULD BE PERFORMED AND SOME BEARRINGS WOULD BE REPLACED. THE SERVICE MANAGER DON'T RETURN MY CALLS OR ANSWER THE 3 MESSAGES LEFT WITH HIS ASSOCIATES TO MY TAG NUMBER AND ISSUES. THE ONLY RESPONCE WE GET IS THAT THEY ARE WAITING FOR PARTS. I ASKED IF WE WOULD GET A WARRANTY EXTENSION? THE RESPONCE WAS 'NON THAT WE KNOW OF' BY THE SERVICE REPRESENTATIVE. MY FACTORY WARRANTY EXPIRES TODAY AND MY CAR IS IN THE SHOP UNREPAIRED WITH NO POWERTRAIN SOLUTION. CONCERNED THAT WARRANTY EXPIRE AND POWERTRAIN ISSUES CONTINUE WITH NO AVAIL.