NHTSA Complaint #11340077 — 2013 DODGE DURANGO SEATS

Complaint Details

ODI Number	11340077
Vehicle	2013 DODGE DURANGO
Component	SEATS
Date of Incident	July 10, 2020
Date Filed	July 18, 2020
Mileage	114,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

ON JULY 10, 2020, WHILE DRIVING 45 MPH ON A STRAIGHT HIGHWAY, MY DRIVER SIDE HEADREST DEPLOYED INTO THE BACK OF MY HEAD CAUSING A SEVERE HEADACHE. I WAS NOT INVOLVED IN AN ACCIDENT. IT JUST RANDOMLY DEPLOYED. I HAVE SINCE RESEARCHED AND FOUND THAT THIS IS NOT THE FIRST INCIDENT AND THAT THERE HAS BEEN NO RECALL ISSUED FOR IT. I AM NOW FORCED TO PAY FOR A REPAIR THAT IS CAUSED BY A FAULTY PIECE OF EQUIPMENT. IT IS ONLY A MATTER OF TIME BEFORE THE PASSENGER HEADREST DOES THE SAME. I HAVE THREE TEENAGERS, AND I AM VERY CONCERNED THAT THIS COULD HAPPEN TO THEM AND CAUSE AN ACCIDENT.*DT*JB

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