NHTSA Complaint #11339995 — 2012 HYUNDAI SONATA

I PURCHASED A 2012 HYUNDAI SONATA IN JANUARY 2012. IN 2014, A RECALL OF THE CAR WAS ISSUED FOR A SHIFT CABLE PROBLEM WHERE THE CABLE WOULD DETACH FROM THE SHIFTER. I TOOK THE CAR TO THE LOCAL HYUNDAI DEALER IN SEPTEMBER 2014 TO HAVE THE RECALL REPAIR COMPLETED. IN 2018, I GAVE THE CAR TO MY DAUGHTER SO MY GRANDSON COULD PARTICIPATE IN HIGH SCHOOL ACTIVITIES, SPORTS AND ATTEND CLASSES AT THE COMMUNITY COLLEGE. AFTER HIS GRADUATION FROM HIGH SCHOOL, HE IS ATTENDING THE UNIV. OF MARYLAND IN COLLEGE PARK , MD, AS A RESIDENT STUDENT AND ONLY USES THE CAR ON WEEKENDS WHEN HE COMES HOME AND DURING BREAKS FROM COLLEGE SEMESTERS. THE REASON FOR THIS COMPLAINT OCCURRED IN LATE JUNE 2020 AND IS THE EXACT FAILURE MECHANISM THAT CAUSED THE 2014 RECALL. APPARENTLY THE RECALL FIX WAS EITHER NOT A PERMANENT SOLUTION OR WAS NOT DONE CORRECTLY. THE RESULT IS MY DAUGHTER HAD TO PAY $974.00 TO FIX SOMETHING THAT SHOULD HAVE BEEN TAKEN CARE OF IN 2014. THE PROBLEM WAS A RESULT EITHER A POOR ORIGINAL DESIGN OR THE RECALL FIX WAS ONLY TEMPORARY. I CALLED HYUNDAI CUSTOMER SERVICE AND WAS TOLD THAT THE CAR WAS NOT COVERED UNDER WARRANTY BECAUSE MY DAUGHTER WAS A SECONDARY OWNER.