NHTSA Complaint #11339927 — 2016 CHEVROLET MALIBU

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11339927
Vehicle	2016 CHEVROLET MALIBU
Component	STEERING
Date of Incident	June 25, 2020
Date Filed	July 17, 2020
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I BOUGHT MY CAR IN APRIL OF 2019. THE CAR HAS BEEN IN TWO DIFFERENT DEALERSHIPS, THREE DIFFERENT TIMES FOR THE SAME REASONS. THE FIRST ISSUE IS THAT WHENEVER THE CAR ACCELERATES FROM A STOPPED POSITION, AND WHENEVER SOMEONE IS IN THE BACKSEAT, THERE IS A KNOCKING SOUND COMING FROM UNDERNEATH THE REAR OF THE CAR. IT SOUNDS LIKE SOMETHING IS LOOSE. I HAVE COMPLAINED ABOUT THE NOISE THREE DIFFERENT TIMES, AND ALL THREE TIMES I WAS TOLD THEY DROVE THE VEHICLE (WITH PEOPLE IN THE BACK) AND COULDN'T "REPRODUCE" THE NOISE. ADDITIONALLY, I HAVE HAD THE GEARSHIFT CHANGED OUT TWICE WITHIN 8 MONTHS, BECAUSE THE CAR KEPT SAYING THAT THE VEHICLE WASN'T IN PARK AND WOULDN'T TURN OFF, EVEN THOSE IT WAS IN PARK. THE NOISE COMING FROM THE BACK IS DEFINITELY THERE, AND BASED UPON WHAT I HAVE READ, IT HAS HAPPENED TO OTHER MALIBU OWNERS AS WELL

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