NHTSA Complaint #11339880 — 2014 DODGE AVENGER

BOTH OF MY HEADRESTS DEPLOYED WITHOUT ANY TYPE OF COLLISION. THE FIRST HAPPENED A FEW MONTHS AGO, MY PASSENGER SIDE DEPLOYED OVERNIGHT WHEN THE CAR WAS PARKED IN THE CARPORT. THE PLASTIC CLIPS WERE BROKEN. THEN ON 7/15/2020, THE DRIVERS SIDE HEADREST DEPLOYED AT SOME POINT DURING THE 8 HOURS MY CAR WAS PARKED AT WORK. THANKFULLY NO ONE WAS IN THE SEAT EITHER TIME BECAUSE THAT WOULD HAVE RESULTED IN INJURY. I HAVE RESEARCHED AND FOUND THAT THERE WAS A RECALL ON THE 2011-2013 AVENGER MODELS, BUT APPARENTLY THEY DECIDED NOT TO CHANGE ANYTHING FOR THE 2014 MODEL, THERE ARE TONS OF COMPLAINTS, SOME WITH INJURY, MOST WITH RIDICULOUS REPAIR BILLS AND ALL THIS IS DUE TO FAULTY CHEAP PLASTIC CLIPS THAT APPARENTLY JUST SNAP DURING NORMAL USE. WE SHOULD NOT BE RESPONSIBLE FOR THIS, CHRYSLER SHOULD BE HELD RESPONSIBLE, THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED AND REPLACED WITH A BETTER, MORE SUBSTANTIAL SYSTEM.