NHTSA Complaint #11339755 — 2015 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11339755
Vehicle	2015 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	July 9, 2020
Date Filed	July 16, 2020
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

WHEN WE WENT OUT TO OUR GARAGE TO DRIVE OUR 2015 TESLA MODEL S 85D ON JULY 9TH, WE FOUND THAT THE MAIN SCREEN HAD FAILED. THE SMALL SCREEN IN FRONT OF THE STEERING WHEEL WAS STILL WORKING, BUT THE 17" SCREEN WAS BLACK. I TRIED THREE TIMES TO REBOOT THAT SCREEN, BUT NO SUCCESS. I CALLED THE TESLA SERVICE CENTER AND THEY HAD ME HOLD THE RESET ROLLERS DOWN WITH MY FOOT ON THE BRAKE FOR AT LEAST TWO MINUTES. I DID SO, BUT NO HELP. THEY WILL BE SENDING A RANGER OUT TO REPAIR THE ISSUE ON 7-22-2020. I ASSUME THAT THIS IS ANOTHER EXAMPLE OF THE TESLA MCU FAILING, WHICH WILL BE PRICEY TO REPAIR. LUCKILY IT WAS PARKED IN OUR GARAGE WHEN IT FAILED RATHER THAN OUT ON THE ROAD.

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