NHTSA Complaint #11339498 — 2016 NISSAN TITAN

TL* THE CONTACT OWNS A 2016 NISSAN TITAN. THE CONTACT STATED THAT THE SOS SAFETY SYSTEM INSTALLED IN THE VEHICLE WAS INOPERABLE SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO KEATING NISSAN (333 INTERSTATE 45 S, CONROE, TX 77304, (936) 230-5083) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SOS SAFETY SYSTEM NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE WARRANTY WOULD COVER THE REPAIR COST. THE MANUFACTURER WAS CONTACTED AND DENIED THAT THE SOS SYSTEM WAS COVERED UNDER WARRANTY. THE CONTACT WAS INFORMED THAT THE REPAIRS HAD TO BE PAID FOR OUT OF POCKET. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE A CALLBACK HOWEVER, NEVER DID RECEIVE THAT CALLBACK. THE CONTACT ALSO STATED THAT THE MANUFACTURER THREATENED TO CANCEL THE REMAINDER OF THE VEHICLE WARRANTY IF THE CONTACT PURSUED THE USE OF THE LEMON LAW TO GET RID OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,832.