NHTSA Complaint #11339350 — 2018 SUBARU CROSSTREK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11339350
Vehicle	2018 SUBARU CROSSTREK
Component	VISIBILITY/WIPER
Date of Incident	May 1, 2020
Date Filed	July 14, 2020
Mileage	16,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE WINDSHIELD HAS CRACKED WITH NO IMPACT OR DAMAGE TO CAUSE THE CRACK. THE VEHICLE HAS BEEN PARKED IN OUR RESIDENCE DRIVEWAY AND NOT DRIVEN (HOME DUE TO COVID) SO I AM CERTAIN NOTHING HAS HIT THE WINDOW TO CAUSE IT TO CRACK. THE CRACK IS VERTICAL STRAIGHT UP FROM THE DEFROSTER ELEMENT ON THE PASSENGER SIDE AND IS 10+ INCHES LONG. DEALER INDICATES THIS IS NOT UNDER WARRANTY AND WOULD COST NEARLY 3K TO REPLACE WINDSHIELD AND RECALIBRATE THE EYESIGHT FUNCTIONALITY. I UNDERSTAND FROM RESEARCH ONLINE THAT THIS IS A KNOWN ISSUE ON SUBARU MODELS, INCLUDING THE CROSSTREK.

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