NHTSA Complaint #11339348 — 2012 HONDA CIVIC

CAR CLEAR COAT IS COMING OFF ON THE TRUNK AND ROOF IN MULTIPLE LOCATIONS. IN AREAS WHERE THE CLEAR COAT IS GONE, THE PAINT IS NOW COMING OFF. VEHICLE IS A 2012 HONDA CIVIC PURCHASED NEW IN 2011. THE PROBLEM FIRST STARTED IN 2018 APPROXIMATELY 2 MONTHS AFTER EXTENDED PAINT WARRANTY EXPIRED. I CONTACTED HONDA CUSTOMER SERVICE AND THEY WOULD NOT COVER THE REPAIR COSTS AND SAID THERE WAS NO KNOWN PAINT DEFECT FOR MY VEHICLE YEAR/MODEL. THE PAINT IS DEGRADING AT AN ALARMING RATE. THE PROBLEM STARTED WHEN THE VEHICLE WAS 7 YEARS OLD. THE PROBLEM IS NOT CONSISTENT WITH NORMAL WEAR AND TEAR. I HAVE OWNED 2 OTHER HONDA'S AND NEVER HAD A PAINT ISSUE. THE NUMEROUS WEBSITES AND FACEBOOK GROUPS DEDICATED TO HONDA PAINT PROBLEMS SUGGESTS THIS IS A KNOWN DEFECT THAT HONDA HAS CHOSEN NOT TO ADDRESS. THE CAR IS CURRENTLY REGISTERED IN FLORIDA AND WAS PREVIOUSLY IN ILLINOIS AND MARYLAND. THE CAR WAS TYPICALLY WASHED ONCE A MONTH AT A CAR WASH OR BY HAND AND WAXED AT LEAST TWICE PER YEAR. SINCE THE PROBLEM STARTED, I NO LONGER WASH THE EXTERIOR SINCE THAT EXACERBATES THE PAINT DEGRADATION.