NHTSA Complaint #11518504 — 2012 HONDA CIVIC

There is a "metal" splash guard (approx. 2ft x 2ft) under the engine that is secured by 4 steel bolts/screws and steel U-Clips. If the metal splash guard falls off it could puncture the gas tank, cut gas and brake lines or take someone's head off. This guard is more than just a piece of thin tin. The Bolts/Clips secure the metal guard to the remaining "plastic" splash guard under the rest of the car (metal probably needed for engine heat reasons). I noticed the missing metal plate after a Honda Dealer's oil change. I thought that they might have accidently forgotten to replace it after the oil change, but was told that was not the case (I got the impression that it was not uncommon for these metal splash guards to fall off). The oil filter and drain plug access requires removal of this metal plate during service. My metal plate fell off due to rusted through bolts/screws because 3 of the metal clips stayed in place and were very rusted. The dealer replacement parts were expensive, something like >> bolts-clips $10 x 4 = $40 plus approx $30 for the metal plate $70 total. Honda had to order the metal plate to be delivered later. Once the plate arrived at the Dealership they contacted me and I went to them, where they replaced the plate for free, but to add insult to injury, the Honda technician used two plastic zip ties instead of steel bolts and clips because they didn't have enough of the correct bolts/clips (should be secured by 4 steel bolts/clips). They never bothered to tell me about the zip ties and I only found out a few days later after looking under my car. I found similar bolts/clips at a Home Depot store and, on a return trip to the Honda Dealer, had Honda replace the 2 zip ties and Honda's 2 bolts/clips with 4 new "Stainless Steel" bolts/S.S. washers and 4 new steel U-Clips (I could not find Stainless Steel U-Clips).