NHTSA Complaint #11338858 — 2014 CHRYSLER TOWN AND COUNTRY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11338858
Vehicle	2014 CHRYSLER TOWN AND COUNTRY
Component	SEATS
Date of Incident	July 11, 2020
Date Filed	July 12, 2020
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY 8 YEAR OLD SON LEANED WITH HIS HAND ON THE BACK OF THE DRIVER SIDE HEAD REST. THE HEAD REST RELEASED SHOOTING FORWARD. UPON TRYING TO RESET THE HEADREST I NOTICED THE PLASTIC PIECE NEEDED TO HOLD THE SPRING MOUNT TO LOCK IT WAS BROKE THUS NOT ALLOWING ME TO RESET THE HEADREST. THE CAR WAS PARKED AND OFF WHILE THIS HAPPENED.

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