NHTSA Complaint #11338777 — 2007 HYUNDAI SANTA FE

HYUNDAI ISSUED A RECALL RECENTLY RELATED TO THE ABS MODULE, WHICH CAN RESULT IN A FIRE. I CALLED HYUNDAI AND SCHEDULED A SERVICE APPOINTMENT IN ADVANCE, AND AFTER WAITING FOR AN HOUR ON THE DAY OF THE APPOINTMENT WAS TOLD THAT THEY WOULD NEED TO ORDER PARTS. THEY KNEW THE PROBLEM AND WHAT NEEDED TO BE REPLACED BEFORE I CAME FOR THE APPOINTMENT, THIS DOES NOT MAKE SENSE AND PUTS DRIVERS IN DANGER BY EXTENDING TIME SPENT DRIVING WITH THIS COMBUSTION HAZARD. IT HAS NOW BEEN TWO WEEKS (ON MONDAY) SINCE THE HYUNDAI DEALERSHIP ORDERED THE PARTS AND I STILL HAVE NOT RECEIVED A CALL BACK TO SCHEDULE THE REPAIR. I CALLED LAST WEEK TO CHECK IN AND THEY SAID THAT THE PART STILL HAD NOT BEEN RECEIVED AND THAT THEY WOULD CALL ME WHEN IT ARRIVED. GIVEN THAT THIS IS A SERIOUS SAFETY HAZARD THAT HAS THE POTENTIAL TO CAUSE SERIOUS INJURY OR DEATH, IT SEEMS TOTALLY UNACCEPTABLE THAT HYUNDAI IS TAKING THIS LONG AND NOT PROVIDING A SAFE ALTERNATIVE VEHICLE WHILE AFFECTED CUSTOMERS ARE WAITING ON THE PARTS.