NHTSA Complaint #11338421 — 2014 RAM 1500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11338421
Vehicle 2014 RAM 1500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I RECEIVED A RECALL NOTICE FROM FCA STATING THAT A FAULTY EGR COOLER CAN CAUSE FIRES AND IS A SAFETY CONCERN. THE RECALL ALSO STATES THAT PARTS ARE AVAILABLE. I HAVE CONTACTED SEVERAL RAM DEALERS AND THEY ALL TELL ME THAT PARTS ARE ON BACK ORDER AND THAT EACH DEALER ONLY GETS ONE SET OF PARTS PER WEEK. I WAS ALSO TOLD THAT IT MAY BE AS LONG AS 6-8 MONTHS BEFORE MY TRUCK CAN BE ADDRESSED. MINE IS NOT AN ISOLATED INCIDENT. AS A MEMBER OF A RAM FORUM OF 17K MEMBERS, THIS IS AN FREQUENT COMPLAINT. SINCE RAM KNOWS THAT THIS IS A SAFETY ISSUE THAT COULD CAUSE A FIRE, THEY SHOULD BE EITHER REPAIRING THE VEHICLES OR PROVIDING LOANER TRANSPORTATION UNTIL SUCH TIME AS THE REPAIR CAN BE MADE.

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