NHTSA Complaint #11338322 — 2014 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11338322
Vehicle	2014 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	July 8, 2020
Date Filed	July 8, 2020
Mileage	61,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

SEE NHTSA ACTION # 20010. MEDIA CONTROL UNIT FAILED 7/8/2020 @ 5:04 PM WHEN RETURNING TO THE CAR AFTER A BRIEF STOP, IN A PARKING LOT. CAR TOOK SEVERAL MINUTES TO "REBOOT" TO DRIVABILITY, BUT CENTER SCREEN IS STILL DOWN. BACKUP CAMERA AND BLINKERS (INSIDE OR OUTSIDE, CONFIRMED) ARE NOT WORKING. ADDITIONAL ITEMS DOWN INCLUDE DEFROSTERS, AUTO TILT MIRRORS FOR REVERSING, SEAT HEATERS ARE STUCK ON (FROM WHEN I HAD LAST USED THEM), SUNROOF WON'T OPEN (IT IGNORES STEERING WHEEL CONTROLS). BRAKE LIGHTS ARE STILL FUNCTIONAL, SO I DROVE IT HOME. CALLED TESLA AND WAS TOLD THAT THE REPLACEMENT MODULE IS OUT OF STOCK AND IS NOT EXPECTED FOR MANY WEEKS. IN THE MEANTIME, THE CAR IS UNDRIVABLE.

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