NHTSA Complaint #11338295 — 2016 FORD FOCUS

FORD FOCUS PURCHASED NEW FOR OUR DAUGHTER IN 2016. WE ALL NOTICED A STUTTER OR JERKING MOTION UPON ACCELERATION AND ODD FEELING WHEN IT SHIFTED GEARS. . THIS HAS BEEN GOING ON FOR YEARS. THIS CARS IS ESSENTIALLY ALL MY DAUGHTERS. I ADVISED HER AS WELL AS CALLING MYSELF TO THE DEALERSHIP WE PURCHASED IT FROM BECAUSE SHE WANTED TO TAKE IT IN FOR AN OIL CHANGE OR TIRE ROTATION. SHE ADVISED THEM OF THE ISSUE MANY TIMES,NO EVERY TIME SHE TOOK IT UP THERE. SHE WAS ALWAYS TOLD IT WAS "NORMAL" AND NOTHING WAS WRONG WITH IT. SO WE TRUSTED THEM THAT FOR SOME ODD REASON THIS IS NORMAL. JAN 2020. SHE WAS DRIVING AND THE CAR BEGAN TO SHUDDER VERY BADLY THE CHECK ENGINE LIGHT CAME ON AND IT BEGAN TO STOP IN THE ROAD LIKE SHE WAS BREAKING . SHE DESCRIBED IT AS THE CAR WAS JUST BREAKING ON ITS OWN TYPE FEELING IN THE MIDDLE OF A BUSY ROAD. SHE BROUGHT IT SLOWLY TO THE DEALERSHIP RIGHT AWAY AS IT WAS NOT DRIVABLE.APPARENTLY IT IS AN TRANSMISSION ISSUE. A WELL KNOWN ONE! I WILL PROVIDE THE SERVICE RECORD IN THIS FOR YOU TO SEE WHAT WAS REPLACED THE NUMBERS AND CODES ETC . IT WAS AT THE SHOP JAN 10-13TH . WELL THEY DID REPLACE SOME PARTS IT WAS STILL DOING THE JERKING STUTTER WHEN ACCELERATING AFTER THE REPAIRS. AGAIN SHE ASSUMED THAT WAS NORMAL BECAUSE WE HAVE BEEN TOLD THAT MANY TIMES AND WE THOUGHT MAYBE THE ACTUAL PROBLEM SHE HAD WAS FIXED. IT WAS NOT. THE TRANSMISSION ISSUE WILL NEVER BE FIXED FROM WHAT I AM LEARNING TODAY IN REGARDS TO THIS 2016 FOCUS IN THE NEWS . I AM REACHING OUT FOR SOMEONE TO LISTEN TO ALL OF US. IT IS NOT A COINCIDENCE THAT SO MANY OF US CAN NOT SEEM TO GET OUR VEHICLES FIXED AT LEAST IF THEY CAN NOT FIX THEM TAKE THEM BACK! I NEVER KNEW THIS WAS SUCH A HUGE ONGOING PROBLEM WITH ESSENTIALLY DEFECTIVE VEHICLES.. FORD NEEDS TO BE HELD RESPONSIBLE. WE WILL TAKE THE CAR IN AGAIN NEXT WEEK FOR THEM TO TELL US ITS "NORMAL". SEAT ALSO HAS STOPPED ADJUSTING.