NHTSA Complaint #11338108 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11338108
Vehicle	2015 KIA SOUL
Component	ENGINE
Date of Incident	May 18, 2020
Date Filed	July 8, 2020
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I PURCHASED MY 2015 KIA SOUL USED IN JUNE 2017. WHILE DRIVING STRAIGHT IN LOW TRAFFIC TO WORK ON A FREEWAY IN MAY 2020, I FELT MY KIA SOUL BEGIN TO BOG DOWN, THEN THE ENGINE LIGHT CAME ON. NEXT, I HEARD A KNOCKING SOUND. I STOPPED AND CHECKED THE OIL AND SAW IT WAS LOW, DESPITE A FULL OIL CHANGE IN MARCH 2020. I FILLED IT WITH OIL AND I WAS ABLE TO GET IT TO MY MECHANIC THE NEXT DAY. AT THE MECHANICS, I WAS TOLD HE WAS ONLY ABLE TO FIND LESS THAN 1 QUART OF OIL DESPITE ME ADDING 3 QUARTS. HE SAID THE ENGINE WAS DAMAGED AND WOULD NEED TO BE FULLY REPLACED.

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