NHTSA Complaint #11338020 — 2020 JEEP GLADIATOR

TRUCK WANDERS ON HIGHWAY. STEERING HAS PLAY IN IT THAT IS BASICALLY A DEAD SPOT ROUGHLY 2 INCHES EACH WAY FROM CENTER. RETURNED TO DEALER WHO STATED IT WAS OUT OF ALIGNMENT. ISSUE PERSISTED AND RETURNED AGAIN THE FOLLOWING WEEK. THIS TIME IT WAS REPORTED THAT TIE ROD ENDS WERE BAD AND TECH SAID IT WAS NOT RECOMMENDED TO BE DRIVEN. AFTER TIE ROD REPLACEMENT IT WAS DRIVEN WITH SERVICE MANAGER AND ISSUE PERSISTS. SERVICE MANAGER UNSURE WHAT THE ISSUE IS BUT ADMITTED TO ME THAT THERE IS PLAY IN THE STEERING. WE DROVE A COMPARATIVE NEW FROM THE LOT AND THE ISSUE WAS SLIGHTLY WORSE ON IT. STILL WAITING, NOW SIX CALENDAR DAYS, FOR RESPONSE FROM SERVICE MANAGER ABOUT NEXT STEPS. THE VEHICLE IS NOT ABLE TO BE SAFELY DRIVEN ABOVE 45-50MPH. TRUCK WAS PURCHASED WITH ROUGHLY 400 MILES ON IT. NOW HAS 1400, 400 OF WHICH HAVE BEEN ACCUMULATED FROM THE 100 MILE ROUND TRIPS TO THE DEALERSHIP.