NHTSA Complaint #11337948 — 2004 FORD EXPLORER

THIS PAST WEEKEND I WAS DRIVING AN 04 FORD EXPLORER WHEN BOTH SIDE AIRBAGS SPONTANEOUSLY DEPLOYED. I WAS NOT IN AN ACCIDENT. I WAS DRIVING DOWN A TWO-LANE ROAD AT LESS THAN 35 MILES PER HOUR WHEN THE AIRBAGS DEPLOYED. I WAS ABLE TO PULL OVER BUT NOT BEFORE SUSTAINING AN INJURY TO MY EAR AND NOT BEFORE THE PASSENGER SUSTAINED AN INJURY TO HER RIGHT ARM. I REPORTED THIS TO FORD, WHICH ADVISED TO CARRY THE VEHICLE TO A DEALERSHIP. TOOK IT TO THE DEALERSHIP, WHERE THE SERVICE MANAGER WAS UNCONCERNED WITH THE FACT THAT THE AIRBAGS SPONTANEOUSLY DEPLOYED. HE LOOKED AT THE VEHICLE FOR TWO DAYS ONLY TO REPORT HE WAS NOT AWARE OF WHY THE AIRBAGS DEPLOYED AND STATED THERE WAS NOTHING HE COULD DO ABOUT IT. I REPEAT, I WAS NOT IN AN ACCIDENT AND THE AIRBAGS DEPLOYED WHILE DRIVING. THIS IS OF COURSE QUITE CONCERNING TO ME BUT FORD DOES NOT SEEM TO CARE. PLEASE FOLLOW-UP ON THE SAFETY OF FORD'S VEHICLES.