NHTSA Complaint #11337857 — 2019 FORD F-250

THIS IS A NEW 2019 FORD 250 SUPER DUTY TRUCK. IN FEBRUARY 2019 TRAVELING AT ABOUT 75 MPH( ON A MAJOR HIGHWAY) & I HIT A GROOVE AND MY FRONT END WENT IN TO A HORRIBLE HEAVY HEAD SHAKE.IT WAS NOT THE FIRST TIME BUT THIS WAS THE WORST BY FAR. IN DALLAS TRAFFIC SURROUNDED ON ALL SIDES. THE ONLY WAY TO STOP THIS HEAD SHAKE IS BY HITTING THE BRAKES HARD. TO DO THAT ON A MAJOR HIGHWAY WITH TRAFFIC ON ALL SIDES IS HORRIFYING. TOOK IT TO NORTH CENTRAL FORD AND THERE IS A DAMPER RECALL (AMONG OTHERS). THEY REPLACED THE DAMPER. THESE DAMPERS ARE NOT MUCH BIGGER THAN A GOLF CLUB. ARE NOT MADE OR RATED TO SUPPORT A TRUCK WITH OVER A 10,000 LB WEIGHT LIMIT. NOW HERE WE ARE IN JULY AND ITS BACK IN THE SHOP. SINCE MARCH THERE HAS BEEN 2/3 MORE UPGRADES TO THIS DAMPER. BECAUSE OF THE STRONG HEAD SHAKE? IT RUINED OTHER THINGS CONNECTED TO DAMPER (DRAG LINK/BUSHING). EVEN WITH THIS NEW UPGRADED DAMPER THEY EXPECT IT'LL BE BACK IN. THEY OFFER A AFTER MARKET " DUAL-DAMPER" (700$) THAT SHOULD CORRECT THE PROBLEM. THIS IS A NEW TRUCK AND IT SHOULD COME WITH SUPER DUTY PARTS!!! SOMEONE IS GOING TO HURT THEMSELVES AND OR OTHERS BECAUSE OF NEGLIGENCE. TRUCK SHOULD BE OUT OF SHOP TOMORROW, I CALLED CORPORATE TO TRY AND GET THE DUAL DAMPER APPROVED AND I AM ON HOLD. SO AS IT STANDS THIS WILL BE THE 3RD DAMPER THAT HAS BEEN REPLACED SINCE GETTING IT IN OCTOBER 2019.