NHTSA Complaint #11337497 — 2016 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11337497
Vehicle	2016 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	July 4, 2020
Date Filed	July 5, 2020
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

FOR MULTIPLE MONTHS MY CENTER SCREEN OF MY 2016 MODEL S 90D HAS BEEN FREEZING, DISPLAYING STRANGE CHARACTERS, TAKING A LONG TIME TO RESPOND, AND REBOOTING. UPON ENTERING MY VEHICLE TODAY THE SCREEN FAILED TO TURN ON. AFTER PERFORMING A RESET WHICH FAILED, AND CONTINUING TO DRIVE, THE SCREEN REBOOTED WHILE DRIVING. ABOUT 2 HOURS LATER, UPON ENTERING MY CAR TO DRIVE HOME, THE SCREEN WAS AGAIN DEAD. THE BRAKE LIGHTS, TURN SIGNALS, REVERSE CAMERA, AUDIO CHIMES, HIGH BEAM HEADLIGHTS, AUTOPILOT, ETC DO NOT WORK. TESLA SERVICE IS BOOKED OUT FOR OVER A WEEK.

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