NHTSA Complaint #11337436 — 2014 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11337436
Vehicle	2014 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	June 10, 2020
Date Filed	July 4, 2020
Mileage	101,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CONTROL TOUCHSCREEN IN MY 2014 TESLA MODEL S KEPT REBOOTING ITSELF FOR NO APPARENT REASONS. SOMETIMES, IT DID THAT WHILE I WAS DRIVING AND I DIDN'T KNOW WHAT HAPPENED. THE SCREEN WENT DARK (BLANK) FOR SEVERAL MINUTES AND I LOST ACCESS CONTROL TO THE CAR. THOSE CONTROL FEATURES CAN ONLY BE ACCESSED THROUGH THE TOUCHSCREEN. IT HAPPENED QUITE A FEW TIMES WHILE MY WIFE WAS DRIVING AND SHE WAS EXTREMELY SCARED TO CONTINUE DRIVING. BOTH SHE AND I HAD TO SAFELY PULL TO THE SIDE OF THE ROAD/HIGHWAY AND WAITED UNTIL THE SCREEN CAME BACK. WE'RE AFRAID THAT ONE OF THESE DAYS, WE WILL LOSE FULL CONTROL OF THE CAR WHICH MAY IN TURN CAUSE AN ACCIDENT. *TR

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