NHTSA Complaint #11337168 — 2015 KIA SOUL

2015 KIA SOUL + HAS JUST BEEN CHECKED BY OUR DEALERSHIP SERVICE DEPARTMENT FOR NOT ACCELERATING AND SHIFTING PROPERLY. DEALER PERFORMED TRANSMISSION SERVICE AT 106,768 MILES ON JUNE 30, 2020, AND THIS DID NOT CLEAR THE ISSUES, 2ND SERVICE INSPECTRION ON JULY 1, 2020 RESULTED IN SERVICE DEPARTMENT SAYING THE ISSUES ARE WITH A PLUGGED CATALYTIC CONVERTER, WHICH HAS BEEN A POTENTIAL CONTRIBUTOR TO THE ONGOING NHTSA INVESTIGATION OF ALL KIA SOUL MODELS WITH THE 2.0L NU ENGINE. WE ALSO NOTED EXCESSIVE OIL CONSUMPTION TO THE SERVICE DEPARTMENT ON MULTIPLE OCCASIONS, BUT THEY HAVE DECLINED STARTING AN OIL CONSUMPTION TEST. NEITHER THE DEALER NOR EXTENDED WARRANTY COMPANY WILL COVER REPAIRS, AND ALLOWED US TO LEAVE THE DEALERSHIP WITH THE VEHICLE IN POTENTIALLY UNSAFE CONDITION, WITH NO REMEDY OTHER THAN US PAYING FOR PARTS AND LABOR TO REPLACE THE CATALYTIC CONVERTER. I WANT TO HAVE MY COMPLAINT ADDED TO THE ONGOING INVESTIGATION, AND CAN PROVIDE AND ENCOURAGE OTHER KIA SOUL OWNERS TO ALSO ADD THEIR SIMILAR ISSUES,M WHICH ARE WELL DOCUMENTED ON LINE IN FORUMS AND SOCIAL MEDIA.