NHTSA Complaint #11337119 — 2016 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11337119
Vehicle	2016 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	June 30, 2020
Date Filed	July 2, 2020
Mileage	16,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

CENTER SCREEN GOES DARK AND NO ACCESS TO CONTROLS DURING DRIVING. IT HAPPENS WHEN BACKING UP OR RANDOMLY DURING DRIVING. TESLA FIRST SENT A SOFTWARE UPDATE TO FIX THE ISSUE AND SCHEDULED A MOBILE TECHNICIAN VISIT. AFTER THE SOFTWARE THEY SENT I WAS TOLD IT'S TAKEN CAR AND CANCELLED THE JULY 2ND 2020 TECHNICIAN VISIT. ON 6/30/2020 AFTER THE UPDATE THE SCREEN WENT BLAND AND YESTERDAY 7/1/2020 THEY SCHEDULE A SERVICE CENTER VISIT ON THE 7/17/2020 IN BLOOMINGTON IL, THEY HAVE TO WAIT FOR THE PARTS TO ARRIVE. YESTERDAY NIGHT 7/2/2020 I GOT A EMAIL THAT PARTS HAVE BEEN ORDERED, MY CONCERN IS THAT THEY MIGHT USE REFURBISHED PARTS OR USE THE SAME DEFECTIVE SCREEN AND I WILL HAVE THE SAME PROBLEM IN FUTURE.

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