NHTSA Complaint #11337075 — 2020 TOYOTA RAV4

MY WINDSHIELD WAS HIT BY A SMALL ROCK FROM THE VAN ON THE LEFT LANE. IT CAUSED A CHIP BUT IT CRACKED ALMOST 15 INCHES ACROSS MY WINDSHIELD. I HAVE SEEN CHIP FROM MY PREVIOUS VEHICLES BUT IT NEVER LEFT A CRACK, THAT INSURANCE COVERED IT WITH NO DEDUCTIBLE. OTHER THAN NEEDING THE WINDSHIELD TO BE REPLACED, IT NEEDS TO BE CALIBRATED TOO OR SOME SENSORS WON'T WORK. THAT'S ANOTHER $390 PLUS TAX FROM TOYOTA SERVICE CENTER. I SPOKE TO A REPRESENTATIVE FROM AUTOGLASS NOW LOCATED AT RALEIGH, NC, THAT I CONTRACTED TO REPLACE MY WINDSHIELD, SHE SAID THEY'VE BEEN GETTING A LOT OF RAV 4 LATELY WITH THE SAME ISSUE. THIS IS SO FRUSTRATING. I WENT TO THE GROCERY STORE AND SPENT $20, JUST TO SPEND $600 COS OF A BROKEN WINDSHIELD. TOYOTA PUT A CHEAP KIND OF GLASS THAT IT CRACKED BY A SMALL ROCK. THIS VEHICLE ISN'T CHEAP EITHER. TOYOTA, WHAT CAN YOU DO FOR US CONSUMERS? THIS IS SUCH A HASSLE AND EXPENSIVE INCONVENIENCE.