NHTSA Complaint #11331973 — 2019 FORD MUSTANG

I NOTICED PREMATURE INNER TIRE WEAR ON THE FRONT LEFT TIRE. I TOOK THE VEHICLE TO MY LOCAL FORD DEALERSHIP FOR REPAIRS. THEY VERIFIED THE ALIGNMENT WAS INCORRECT ON MY VEHICLE AND CAUSED THE TIRE DAMAGE BUT WOULD NOT WARRANTY COMPONENTS DUE TO "AFTERMARKET WHEELS AND TIRES" INSTALLED ON THE REAR OF MY VEHICLE. I CONTACTED FORD CUSTOMER RELATIONSHIP CENTER. CUSTOMER RELATIONS CONTACTED THE DEALERSHIP AND THE DEALERSHIP STATED THE ALIGNMENT WAS CORRECT (DESPITE A PRINT OUT GIVEN TO ME SHOWING IMPROPER ALIGNMENT). CUSTOMER RELATIONS SUGGESTED I TAKE THE VEHICLE TO ANOTHER DEALER AND INSTALL MY FACTORY WHEELS AND TIRES ON THE VEHICLE. I DID AS SUGGESTED. THE SECOND DEALER CORRECTED MY ALIGNMENT ISSUE AND SUBMITTED A CLAIM FOR TIRE REPLACEMENT. FORD DENIED THE WARRANTY. I CONTACTED THE CUSTOMER RELATIONSHIP CENTER AND THEY STATED "MOST COMMONLY THIS IS DUE TO AFTERMARKET PARTS BEING INSTALLED". I REITERATED THAT THERE WAS "AFTERMARKET WHEELS AND TIRES" INSTALLED ON THE REAR OF THE VEHICLE BUT THE FACTORY PARTS WERE RE-INSTALLED DUE TO THEIR SUGGESTIONS. MY CAR CURRENTLY HAS 18,557 MILES ON IT AFTER VISITING 2 DEALERSHIPS WITH NO PREVAIL AND I AM EXPECTED TO PAY OUT OF POCKET TO REPLACE TIRES THAT WERE DAMAGED AT NO FAULT OF MY OWN WHILE FORD HIDES BEHIND MODIFIED PARTS THAT ARE IN NO WAY RELATED TO INCORRECT FRONT ALIGNMENT. *TR