NHTSA Complaint #11331963 — 2018 FORD FOCUS

TL* THE CONTACT'S WIFE OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 45 MPH, THE POWER STEERING CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO GARY YEOMANS FORD LINCOLN (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124) WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE AND REPAIRED. SEVERAL MONTHS LATER WHILE DRIVING AT 45 MPH, THE STEERING CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. GARY YEOMANS FORD WAS CONTACTED AND IT WAS SUGGESTED TO REMOVE THE NEGATIVE BATTERY TERMINAL FOR APPROXIMATELY TWENTY MINUTES AND THEN RECONNECT THE TERMINAL TO RESET THE SYSTEM. THE INSTRUCTIONS WERE FOLLOWED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER HOWEVER, THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.