NHTSA Complaint #11331699 — 2016 RAM 1500

I TOOK MY 2016 RAM TO THE DEALERSHIP WITH A TICKING NOISE. THEY TOLD ME IT WAS THE MANIFOLD BOLTS AND THAT RAM WERE NOTORIOUS FOR HAVING THIS ISSUE. I HAVE 64,500 MILES ON THE TRUCK AND THEY TOLD ME IT WAS OUT OF WARRANTY. I THEN EMAIL DODGE CARES AND WAS ASKED WHY WE TOOK IT SOMEWHERE ELSE OTHER THAN AN AUTHORIZED LOCATION WHEN IT STILL HAD AN ACTIVE WARRANTY? WE EXPLAINED THAT WE WERE TOLD IT DID NOT HAVE AN ACTIVE WARRANTY. THEY SAID THEY WOULD LOOK INTO IT. I GET AN EMAIL TODAY STATING THAT IT IS NOT COVERED. I DRIVE THIS 3 TIMES A WEEK TO DELIVER MEALS ON WHEELS. IT WAS VERY DANGEROUS FROM MY UNDERSTANDING AND THIS IS A KNOWN PROBLEM ON RAMS. THEY SHOULD INVESTIGATE WHY THIS IS HAPPENING WITH RAM MODELS 2009- CURRENT MODELS.