NHTSA Complaint #11331625 — 2016 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11331625
Vehicle	2016 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	June 17, 2020
Date Filed	June 29, 2020
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

MY MEDIA CONTROL UNIT (MCU) HAS FAILED AND TESLA IS SLOW TO PROVIDE ME A REPLACEMENT. THEY CLAIM THAT I WILL BE PROVIDED A "REFURBISHED UNIT" AS SOON AS ONE BECOMES AVAILABLE. THE MCU FAILURE HAS IMPACTED MY CARS REAR BACKUP CAMERA, THE CHARGING SYSTEM, THE ABILITY TO TURN ON/OFF HEADLIGHTS AND FOGS LIGHTS, DRIVER SETTINGS SUCH AS STEERING (RIDE SELECTION), FRONT CRASH WARNINGS, ETC. MY TURN SIGNALS ARE NOT RESPONDING EITHER, AND I'M GRAVELY CONCERNED ABOUT OTHER SAFETY FEATURES FAILING WITHOUT THIS COMPONENT BEING REPLACED. TESLA ACTS LIKE IT'S MAIN PURPOSE IS FOR MEDIA LIKE NAVIGATION, MUSIC, ETC. BUT AS I STATED, SEVERAL ITEMS ARE DIRECT SAFETY HAZARDS. TESLA KNEW OF THIS MCU PROBLEM LONG AGO AND SHOULD HAVE ISSUED A RECALL FOR ALL TESLA MODEL S OWNERS EXPERIENCING THIS PROBLEM. *TR

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