NHTSA Complaint #11331557 — 2016 FORD FOCUS

MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO A LOCAL MECHANIC. THE CODES WERE P1450 AND PO456 WHICH ARE ASSOCIATED WITH THE SAFETY RECALL OF THE CANISTER PURGE VALVE. THE FUEL TANK IS ALSO DEFORMED. MY CARS VIN IS NOT ASSOCIATED WITH THE RECALL SO THEY WILL NOT COVER IT AND I AM EXPECTED TO COVER IT. MY CAR ALSO HAS VIBRATION AT IDLE AND HAS CLUTCH SHUDDER OVER 250 RPM. FORD FIXED MY TRANSMISSION MODULE IN 2018 WITH A PREVIOUS RECALL AFTER IT STALLED SEVERAL TIMES. NOW I AM HAVING ISSUES AGAIN. THE SERVICE ADVISOR SAID THEY UPDATED THE TRANSMISSION MODULE IN 2018 BUT THE CUSTOMER CARE AGENT TRIED TO TELL ME THEY REPLACED THE PARTS ENTIRELY IN 2018 AND NOT JUST UPDATED. I NOTIFIED HER OF THE SERVICE ADVISORS STATEMENT AND THEN SHE WENT BACK TO SAYING MY VIN WASN'T PART OF AN OPEN RECALL. MY VEHICLE IS AT 74,563 MILES AND HAS ALREADY HAD SEVERAL MAJOR ISSUES REGARDING TRANSMISSION AND CANISTER PURGE VALVE.