NHTSA Complaint #11331457 — 2015 RAM 2500

TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND THE VEHICLE WAS REPAIRED AT CARL HOGAN CHRYSLER DODGE JEEP RAM (2335 US-45, COLUMBUS, MS 39705). THE CONTACT STATED THAT THE RECALL REPAIR CAUSED DAMAGE TO THE VEHICLE DUE TO THE WELDING OF THE NUT TO THE ADJUSTMENT SLEEVE WHICH CAUSED THE FRONT END TO BE OUT OF ALIGNMENT. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED PRIOR TO THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE DIESEL EXHAUST FLUID PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DIESEL EXHAUST FLUID PUMP WAS NOT REPLACED. THE VEHICLE WAS NEXT TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES ROTATED AND THE ALIGNMENT CHECKED. THE CONTACT WAS INFORMED THAT THE ALIGNMENT WAS OFF DUE TO THE WELDING PERFORMED ON THE VEHICLE AND TO HAVE THE VEHICLE TAKEN BACK TO THE DEALER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS IN ALIGNMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ACKNOWLEDGED KNOWING OF SIMILAR FAILURES AFTER THE RECALL REPAIR WAS PERFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.