NHTSA Complaint #11331367 — 2015 TESLA MODEL S

THE CENTER CONSOLE DISPLAY OF MY TESLA MODEL S HAS ABRUPTLY STOPPED WORKING. I CAN NO LONGER ACCESS THE MAJORITY OF THE FEATURES OF MY VEHICLE, SUCH AS TURNING ON A/C, ACCESSING GPS, CONTROLLING THE SUNROOF, ADJUSTING VEHICLE SETTINGS, ADJUSTING MY SIDE MIRRORS, DEFOGGING THE WINDSHIELD, ACCESSING THE REARVIEW CAMERA, AND ANY OTHER SETTING THAT IS CONTROLLED BY THE CENTER DISPLAY. THIS HAS MADE DRIVING THE CAR NEARLY IMPOSSIBLE. BECAUSE OF THE LOW VISIBILITY OF THE REARVIEW WINDOW, I HEAVILY RELY UPON THE REARVIEW CAMERA. SINCE CENTER CONSOLE DISPLAY WAS OFF AND HENCE NO REARVIEW CAMERA, I ENDED UP DAMAGING MY BUMPER INTO A LOW-PROFILE OBJECT THAT OTHERWISE WOULD HAVE BEEN VISIBLE HAD THE CAMERA BEEN ENABLED. I ONLY DROVE MY VEHICLE ONCE AND DAMAGED IT ON THE FIRST DRIVE WITH THE CENTER CONSOLE OFF. I CONTACTED TESLA TO HAVE THIS PROBLEM FIXED, BUT WAS TOLD I WOULD NEED TO PAY APPROXIMATELY $1,500.00 TO REPLACE THE MCU WITH THE EXACT SAME VERSION. FURTHER, THIS REPLACEMENT WOULD LIKELY TAKE A MONTH TO BE FIXED, RENDERING MY VEHICLE EFFECTIVELY USELESS.