NHTSA Complaint #11331155 — 2015 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11331155
Vehicle	2015 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	June 3, 2020
Date Filed	June 26, 2020
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

FIRST IT STARTED WITH THE BACK UP CAMERA NOT DISPLAYING WHEN I WOULD PUT THE CAR IN REVERSE, SO I HAD TO REBOOT THE SYSTEM. FEW DAYS PASSED THEN IT DID IT AGAIN SO I REBOOT ED THE SYSTEM AGAIN BUT THIS TIME MY ENTIRE SCREEN WENT BLACK AND IT WOULD NOT TURN BACK ON AFTER DAYS OF REBOOTING THE SYSTEM. I TOOK THE CAR INTO TESLA TO CHECK AND THEY SAID MY MCU NEEDED TO BE REPLACED. THE PROBLEM WITH THE MCU GOING OUT IS THAT IT CONTROLS EVERYTHING INCLUDING THE BACK UP CAMERA AND IT ALSO CONTROLS THE A/C AND WHEN THE MCU WENT BAD IT LEFT MY A/C 24/7. IT TOOK A WEEK FOR MY TO GET MY CAR IN FOR SERVICE SO MY CAR HAS THE A/C RUNNING 274/7 FOR A WEEK. IT TOOK ANOTHER 2 WEEKS FOR THE SERVICE CENTER TO GET THE MCU IN STOCK TO REPAIR MY CAR. I AM CURIOUS WHY THE MCU WENT OUT ONLY AFTER A MY WARRANTY ENDS. *TR

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