NHTSA Complaint #11331048 — 2014 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11331048
Vehicle 2014 TESLA MODEL S
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 62,700 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

THE MAIN SCREEN ON MY 2014 TESLA S RECENTLY WENT OUT AND SOME RESEARCH ONLINE SHOWS THAT MANY OTHERS EXPERIENCED THE SAME ISSUES. TESLA SENT A TECHNICIAN AND SAID IT IS THE MCU (MEDIA CONTROL UNIT) CHIP THAT WENT BAD AND A REPLACEMENT WILL COST $1,500+ THE TESLA TECHNICIAN SAID THE CAR IS DRIVABLE BUT THE BLINKERS DO NOT WORK, ALONG WITH THE BACK UP CAMERA AND PARKING SENSORS. HE STATED THOSE THINGS ARE INTEGRATED WITH THE MAIN MCU UNIT AND WHEN THE MCU GOES OUT, THOSE THINGS WILL NOT FUNCTION. I AM CONCERNED ABOUT DRIVING MY VEHICLE WITHOUT THE FUNCTION OF THE BLINKERS AS IT COULD PRESENT A HAZARD. THERE HAS BEEN REPORTS SIMILAR TO MINE WHERE TESLA ADDED A FINITE MEMORY CHIP TO THE MCU SYSTEM THAT DETERIORATE AND WILL FAIL AFTER A LENGTH OF TIME AND BECAUSE TESLA UPDATE THE SOFTWARE IN THE CAR VERY FREQUENTLY, THE WEAR ON THE MEMORY CHIP DETERIORATE AT AN ACCELERATED RATE. THE TESLA TECHNICIAN SAID THAT THE NEW CHIP SHOULD HAVE 4X THE CAPACITY AND SHOULD LAST MUCH LONGER, BUT WILL COST $1,500 TO REPLACE SINCE MY VEHICLE IS OUT OF WARRANTY. WITH THE SAFETY ISSUES MENTIONED, I AM WEARY ABOUT DRIVING MY CAR, ESPECIALLY ON THE HIGHWAY - NOT BEING ABLE TO USE THE TURN SIGNALS. IF THIS IS A MANUFACTURE DEFECT, I DO NOT WISH TO BE RESPONSIBLE FOR PAYMENT TO HAVE IT FIXED. THANK YOU *TR

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