NHTSA Complaint #11330877 — 2012 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11330877
Vehicle	2012 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	June 15, 2020
Date Filed	June 25, 2020
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE VEHICLE'S MAIN DISPLAY, WHICH SHOWS THE BACKUP CAMERA, FREEZES/LOCKS WHEN TURNING ON THE VEHICLE. THE ERROR MESSAGE ON THE DRIVERS DISPLAY IS THAT THE LARGE DISPLAY IS "UNRESPONSIVE". THEN, WHEN RESTARTING THE DISPLAY'S OPERATING SYSTEM (BY HOLDING THE TWO BUTTONS DOWN ON THE CAR'S STEERING WHEEL), THE SYSTEM REBOOTS AND THE DISPLAY GOES PERMANENTLY BLANK UNTIL THE VEHICLE IS PARKED, THE VEHICLE POWERS OFF. WHEN STARTING THE VEHICLE FOR A SECOND TIME, THE SAME ISSUE OCCURS. SO I NO LONGER HAVE A BACKUP CAMERA. GIVEN MY MODEL S YEAR DOES NOT HAVE ANY SENSORS OTHER THAN THE VISUAL BACKUP CAMERA, I AM MISSING MY SAFEST METHOD TO BACKUP. I AM ALSO MISSING CONTROLS TO CHARGE MY VEHICLE, MAP MY ROUTING, AND ALL OTHER APPLICATIONS THAT THE VEHICLE HAS. THERE ARE NO ISSUE DRIVING THE VEHICLE. *TR

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