NHTSA Complaint #11417617 — 2012 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11417617
Vehicle	2012 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	December 6, 2018
Date Filed	May 18, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

In December 2018 our 2012 Tesla Model S experienced a failure that was later identified as part of a recall. Tesla Service replaced the MCU at our expense - a bill that ran to more than $2400. When the recall was announced it was claimed that owners would be reimbursed for expenses related to the recall, but we have been unable to get Tesla to acknowledge the claim. Their automated site claims we have no covered repairs, and all attempts to contact Tesla support are rebuffed with form letters directing us to the same automated service.

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