NHTSA Complaint #11330870 — 2014 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11330870
Vehicle	2014 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	February 23, 2020
Date Filed	June 25, 2020
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

EXACTLY AS DESCRIBED IN YOUR OPEN INVESTIGATION, NHTSA ACTION NUMBER: PE20010. THE TOUCHSCREEN DISPLAY WENT BLACK ON 02/23/20, NO TOUCHSCREEN-RELATED FUNCTIONS WORKED (INCLUDING CAMERA DISPLAYS, NAVIGATION, CHARGING, ETC). TESLA SERVICE STATION REPLACED THE MCU (3/10/20-3/20/20), AT MY EXPENSE, EVEN THOUGH THIS FLASH DEVICE FAILS BECAUSE OF TESLA'S OWN EXTREMELY HIGH NUMBER OF PROGRAM-ERASE CYCLES -- AND THAT MASSIVE DATA TRANSFER BENEFITS ONLY TESLA, NOT THE CAR OWNER. THEY INSTALL MCUS THAT FAIL DUE TO THE HIGH DEMANDS PLACED ON THEM BY THE COMPANY, FOR THE COMPANY. THEN THEY CHARGE THE CONSUMER FOR A REPLACEMENT, AND THIS WILL HAPPEN AGAIN AND AGAIN. *TR

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