NHTSA Complaint #11330739 — 2012 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11330739
Vehicle	2012 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	June 20, 2020
Date Filed	June 25, 2020
Mileage	128,064 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

MULTIPLE TIMES MY MASTER CONTROL UNIT IN MY CAR IS FREEZING AND LOCKING UP. IT REQUIRES A HARD REBOOT WHICH TAKES SEVERAL MINUTES TO COME BACK TO LIFE. THIS HAS HAPPENED AT LEAST 5 TIMES IN THE LAST WEEK WHILE THE VEHICLE IS IN MOTION ON PUBLIC ROADWAYS. I HAVE NO CONTROL OF ANY FUNCTION THAT THE MCU IS IN CHARGE OF WHILE THIS HAPPENS. IT IS EXTREMELY DISTRACTING TO HAVE HAPPEN WHILE YOU ARE DRIVING. IT IS NOT ALWAYS IN SAFE PLACE I.E. THE FREEWAY WHERE I CAN PULL OFF AND RESTART IT. ONE TIME IT HAPPENED WHILE PARKED STARTING MY CAR AND A MESSAGE POPPED UP TO PUSH BOTH SCROLL WHEELS ON THE STEERING WHEEL BECAUSE THE MCU WAS UNRESPONSIVE. IT WOULD NOT ALLOW THE VEHICLE TO DRIVE. *TR

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