NHTSA Complaint #11330737 — 2017 TESLA MODEL X

ON TESLA MODEL S AND MODEL X THERE IS AN ISSUE WITH A MEMORY CARD WITHIN MCU1. IT WAS NOT DESIGNED TO HANDLE THE AMOUNT OF LOGGING THAT THE LINUX OPERATING SYSTEM FOR THE MAKES. TESLA IS AWARE OF THIS AN IS OFFERING OWNERS TO UPGRADE TO MCU2 FOR A COST OF $2,500. THIS IS NOT FAILURE DUE TO AGE. IT IS A FAILURE DUE TO POOR ELECTRONIC DESIGN. WHEN IT HAPPENS VARIES ON MANY FACTORS, BUT WILL HAPPEN TYPICALLY BEFORE 100,000. WHEN THE MCU1 FAILS, THE CAR CANNOT BE OPERATED. ADDITIONALLY , THE MCU2 UPGRADE REMOVES RADIO FEATURES THAT WERE AVAILABLE ON MCU1. THE REASON FOR THIS IS THAT TESLA DOES NOT WANT TO OFFER AN ADAPTER CABLE AND NEW TUNER UNIT. MCU1 CAME WITH AN ANALOG RADIO. MCU2 WORKS WITH THEIR NEWER DIGITAL RADIO. ALL THAT IS NEEDED IS TO PROVISION THE RADIO IN THE MCU2 UNIT VIA THE TESLA TOOLBOX SOFTWARE, INSTALL THE NEW RADIO AND INSTALL AN ADAPTER CABLE THAT TAKES POWER FROM THE ANALOG RADIO HARNESS, CONNECTS TO THE NEW RADIO FOR POWER AND ETHERNET DATA, AND THEN CONNECTS THE ETHERNET FROM THE RADIO TO MCU2. HERE ARE SOME LINKS TO SHOPS THAT OFFER REPAIRS FOR THE MCU1 AND ARE FULLY AWARE OF THE ISSUE AND SOME VIDEOS THAT SPEAK TO THE ISSUE. HTTPS://M.YOUTUBE.COM/WATCH?V=AKGDTFSGMIY HTTPS://INSIDEEVS.COM/NEWS/376037/TESLA-MCU-EMMC-MEMORY-ISSUE/AMP/ HTTPS://057TECH.COM/SERVICES/TESLA_MCU HTTPS://EVTUNING.COM/PRODUCTS/EMMC-REPAIR-UPGRADE-FOR-MODEL-S-AND-X HTTPS://WWW.GOOGLE.COM/AMP/S/INSIDEEVS.COM/NEWS/376037/TESLA-MCU-EMMC-MEMORY-ISSUE/AMP/ ALTHOUGH, NO OWNER CAN EXPECT A VEHICLE TO LAST FOREVER, IT IS UNREASONABLE THAT MCU1 DOESN'T LAST FOR THE LIFE OF THE CAR AND TESLA SHOULD OFFER A FREE COST REPLACEMENT EITHER THE RADIO OPTION. THEY SHOULD NOT HAVE THE RIGHT TO REMOVE A FUNCTION THAT CAME WITH THE VEHICLE. I APPRECIATE ANY HELP YOU CAN PROVIDE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR