NHTSA Complaint #11330703 — 2012 BMW 528XI

I BOUGHT A CERTIFIED BMW AND HAD CONTINUOUS ISSUES WITH MY ENGINE, CONSTANTLY REFILLING THE OIL, EVEN AFTER SERVICE. AFTER TAKING THIS TO THE DEALER, I WAS TOLD THAT EVERYTHING WAS FINE AND THERE WEREN'T ANY ISSUES. ALL OF THIS FINALLY CAME TO A HEAD-ON SUNDAY, 6/21/2020 WHEN MY CAR FINALLY CAME TO AN ABRUPT STOP. AFTER TOWING, I WAS TOLD THAT THIS IS A TIMING CHAIN ISSUE AND WOULD COST ME $7,400 WHICH WOULDN'T NECESSARILY REMEDY THE ISSUE, I HEARD THIS COULD REACH TOWARDS 15-20K. I FIND THIS HARD TO BELIEVE AFTER HAVING ONLY DRIVEN THIS CAR ON AVG 8K/YEAR AND HAVING ROUGHLY 84K MILES IN TOTAL. MY EXPERIENCE WITH BMW HAS SINCE BEEN PAINFUL TO SAY THE LEAST SINCE. I'VE HAD THIS TOWED TWICE IN 2 DAYS, BEEN GIVEN AN ULTIMATUM ON EITHER FIXING THE VEHICLE OR BUYING A NEW ONE - WHEN ASKING FOR A LOANER, I WAS TOLD THAT I NEEDED CONTACT ENTERPRISE AND RESERVE ONE ON MY OWN. I'VE OWNED MULTIPLE GERMAN CARS AND NEVER HAD TO DEAL WITH THIS LEVEL OF UNPROFESSIONALISM. *TR