NHTSA Complaint #11330651 — 2012 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11330651
Vehicle	2012 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	January 14, 2020
Date Filed	June 24, 2020
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ABOUT 6 MONTHS AGO MY MEDIA CONTROL UNIT (MCU) AND TOUCHSCREEN FAILED, REQUIRING A REPLACEMENT. I JUST READ AN ARTICLE THAT YOU ARE INVESTIGATING THESE FAILURES AND WANTED TO GIVE YOU SOME MORE EXAMPLES IF DESIRED. AS YOU PROBABLY WELL KNOW, IT SOUNDS LIKE A COMMON PROBLEM. BEFORE REPLACEMENT, NOT ALL VEHICLE FUNCTIONALITY AND SETTINGS WERE AVAILABLE, AND THE MCU COULD NO LONGER GET SOFTWARE UPDATES, WHICH TESLA PERSONNEL STATED WOULD EVENTUALLY BE A SAFETY CONCERN. *TR

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