NHTSA Complaint #11330620 — 2012 FORD ESCAPE

LATCHES/LOCKS/LINKAGES:DOORS:LATCH issue reported to NHTSA

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Complaint Details

ODI Number	11330620
Vehicle	2012 FORD ESCAPE
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	June 24, 2020
Date Filed	June 24, 2020
Mileage	118,685 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE DRIVER DOOR WAS CLOSED BUT FAILED TO LATCH SECURELY. ADDITIONALLY, THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LATCH FRACTURED AND NEEDED TO BE REPLACED. THE DOOR LATCH WAS REPLACED HOWEVER, THE MECHANIC WAS UNABLE TO START THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,685.

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