NHTSA Complaint #11330589 — 2013 FORD C-MAX

TL* THE CONTACT OWNS A 2013 FORD C-MAX THE CONTACT STATED THAT AFTER HER HUSBAND DROVE THE VEHICLE FOR AN HOUR, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS THEN INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO CROWN FORD (247 SUNRISE HWY, LYNBROOK, NY 11563, (516) 825-8300) TO BE DIAGNOSED. THE MECHANIC CONFIRMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,000. *BF CONSUMER STATED RECALL WAS EXPIRED.*JB