NHTSA Complaint #11330521 — 2012 BMW 528XI

TL* THE CONTACT OWNS A 2012 BMW 528XI. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE DRIVE TRAIN MALFUNCTION WARNING LIGHT ILLUMINATED. THE VEHICLE COASTED TO THE SIDE OF THE ROADWAY AND LOSS MOTIVE POWER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT CALLED THE GLOBAL IMPORTS BMW LOCATED AT 500 INTERSTATE N PKWY, ATLANTA, GA 30339, (800) 294-1853, AND WAS TOLD THAT THE TIMING CHAIN FAILURE CAUSED THE ENGINE TO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE SERVICE DIRECTOR OF THE SAME DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.