NHTSA Complaint #11330519 — 2015 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11330519
Vehicle	2015 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	April 5, 2020
Date Filed	June 24, 2020
Mileage	76,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

MY MCU OR MAIN TOUCH SCREEN HAS FAILED. I NO LONGER HAVE CONTROL OF NAVIGATION, MUSIC, HVAC CONTROLS, BACK UP CAMERA, TURN SIGNALS, AUTOPILOT, ADAPTIVE CRUISE CONTROL, HEADLIGHT CONTROLS, SUNROOF CONTROLS, OR ANY FUNCTION BESIDES DRIVING, STEERING, AND BRAKING, THE CAR WAS AT MY HOME WHEN IT WAS RECEIVING AN OVER THE AIR UPDATE. THE CAR THEN NOTIFIED ME THAT THE DOWNLOAD HAD FAILED. I WENT OUT TO THE CAR TO FIND THE SCREEN COMPLETELY BLACK. TRYING TO RESET THE SCREEN DID NOT WORK AND TESLA DIAGNOSIS LED ME TO BELIEVE THAT THE MCU NO LONGER WORKS. DOING MY OWN RESEARCH I HAD MY EMMC CHIP LOOKED AT AND FOUND THE FILES WERE CORRUPT AND THE CHIP WAS 90% FULL. TESLA WILL NOT REPLACE JUST THIS CHIP AND ONLY THE MCU IN FULL. I HAVE NOT DRIVEN MY CAR SINCE THIS ISSUE. *LN*JB *TR

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