NHTSA Complaint #11330487 — 2016 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11330487
Vehicle	2016 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	March 6, 2020
Date Filed	June 24, 2020
Mileage	59,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

FAILURE OF TOUCHSCREEN OF 2016 TESLA MODEL S #128735 (MARCH 2016 BUILD). WAS TOLD BY TESLA MCU (MEDIA CONTROL UNIT) NEEDED TO BE REPLACED BECAUSE FLASH DRIVE WAS FILLED. I HAD THE MCU REPAIRED BY A 3RD PARTY REPAIR FACILITY SPECIALIZING IN TESLA'S WHERE THE FLASH DRIVE WAS REPLACED WITH A LARGER CHIP. I WOULD HOPE THAT OWNERS WHOM HAD TO HAVE THIS PART REPLACED EITHER BY TESLA OR 3RD PARTY WOULD BE COMPENSATED FOR THEIR OUT OF POCKET EXPENSES. I CHOSE 3RD PARTY REPAIR BECAUSE THEIR FIX IS PERMANENT, VS TESLA WHOM WAS GOING TO REPLACE MY MCU WITH THE SAME PART, GIVING IT ANOTHER FINITE PERIOD OF TIME BEFORE IT FAILS AGAIN. TESLA EVEN ADMITTED TO ME ON THE PHONE THAT THE MCU HAS A LIMITED LIFE CYCLE OF 3-5 YEARS. I ADVISE NHTSA CONTACT [XXX] OF GRUBER MOTORS AT 800-658-5883 X500 TO LEARN MORE ABOUT WHY THE MCU FAILS, AND HOW TO PERMANENTLY FIX THEM. GRUBER MOTORS IS THE LEADING NON OEM EV REPAIR FACILITY IN THE USA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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